Customer Service Policy

Thank you for choosing BiodanceSale. We are dedicated to providing you with an exceptional shopping experience and premium skincare solutions at remarkable value. This Customer Service Policy outlines our commitments, procedures, and guidelines to ensure your journey with us is seamless, transparent, and satisfying.


Contact Our Support Team

We are here to help. Our dedicated customer care team is ready to assist you with any questions, concerns, or requests.

  • Email Support: service@biodancesale.com
  • Response Time: We strive to respond to all inquiries within 24 to 48 hours during business days.
  • What to Include: For faster assistance, please include your order number, product details, and a clear description of your inquiry when contacting us.


Order Processing & Fulfillment

Order Confirmation

Once your order is successfully placed on biodancesale.com, you will receive an immediate order confirmation email. This serves as your receipt and includes a summary of your purchase.

Processing Time

All orders are carefully prepared and dispatched from our fulfillment center within 1 to 3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

Order Modifications

If you need to update your shipping address or modify your order, please contact us at service@biodancesale.com as soon as possible. We will do our best to accommodate changes before your order enters the shipping phase.


Shipping & Delivery

Universal Free Shipping

We believe great skincare should come without extra costs. Enjoy complimentary standard shipping on every order, with no minimum purchase required. All prices are listed in USD, and there are no hidden fees at checkout.

Delivery Timeline

Once your order has been dispatched, please allow 6 to 12 business days for your package to arrive. Delivery times are estimates and may vary slightly due to local carrier operations.

Tracking Your Order

When your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey. You can also log into your account on biodancesale.com to view real-time order status.

Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping fees may apply for resending orders.


Returns & Exchanges

Our 60-Day Satisfaction Guarantee

Your confidence in our products matters. If you are not completely satisfied with your purchase, you may initiate a return or exchange within 60 days of receiving your order.

Return Eligibility

To qualify for a return or exchange, items must be:
  • In their original, unused condition
  • Packaged in the original product packaging
  • Accompanied by proof of purchase or order number

How to Initiate a Return

  1. Email our support team at service@biodancesale.com with your order number and reason for return.
  2. Our team will provide you with return instructions and authorization.
  3. Carefully package the item(s) and ship them back using a trackable method.
  4. Once we receive and inspect your return, we will notify you of the approval status.

Exchanges

If you wish to exchange an item for a different product or variant, please follow the return process above and place a new order for the desired item. This ensures you receive your replacement as quickly as possible.


Refund Policy

Refund Processing

Approved refunds are processed back to your original payment method within 5 to 10 business days after we have received and inspected your returned items.

Refund Confirmation

You will receive an email confirmation once your refund has been issued. Please allow additional time for your financial institution to post the credit to your account.

Partial Refunds

In cases where only part of an order is returned, a partial refund will be issued for the eligible items. Original shipping costs are non-refundable unless the return is due to our error or a defective product.


Payment & Currency

Accepted Payment Methods

We accept major credit cards, debit cards, and other secure payment options processed through our encrypted checkout system. All transactions are protected with industry-standard security measures.

Currency

All prices on biodancesale.com are displayed and charged in United States Dollars (USD). Your bank or payment provider may apply currency conversion fees for international cards.

Billing Accuracy

We take great care to ensure pricing accuracy. In the rare event of a pricing error, we reserve the right to cancel or correct orders affected by such errors and will notify customers promptly.


Product Information & Care

Ingredient Transparency

We believe you have the right to know what you are putting on your skin. Detailed ingredient lists and product information are provided on each product page. If you have specific sensitivities or concerns, please review these details carefully or contact us for clarification.

Storage & Usage

For optimal results, store products in a cool, dry place away from direct sunlight. Follow the usage instructions provided with each item. Discontinue use if irritation occurs and consult a dermatologist if needed.

Authenticity Guarantee

Every product sold through biodancesale.com is 100% authentic and sourced from trusted partners. We do not sell counterfeit, expired, or grey market goods.


Account & Privacy

Account Management

Creating an account on biodancesale.com allows you to track orders, save shipping details, and view purchase history. You may update or delete your account information at any time through your profile settings.

Privacy Commitment

We respect your privacy and protect your personal information. Your data is used solely to process orders, improve our services, and communicate with you. We do not sell or share your personal information with third parties for marketing purposes.


Policy Updates

We may update this Customer Service Policy periodically to reflect improvements in our services or changes in our operations. Any revisions will be posted on this page with an updated effective date. We encourage you to review this policy occasionally to stay informed about how we serve you.


Your Satisfaction Is Our Priority

At Biodance Sale, every policy we create is designed with your experience in mind. From the moment you browse our collection to the day you achieve your skincare goals, we are committed to supporting you with integrity, efficiency, and care.

If you have any questions about this policy or need assistance with your order, please reach out to us at service@biodancesale.com. We value your trust and look forward to being part of your skincare journey.

Thank you for choosing Biodance Sale.